Privacy Policy

Effective Date: 09 Feb 2026

Information We Collect

We collect information necessary for the safe and efficient operation of the society:

Profile Data: Name, flat number, phone number, email address, and family member details.
Security & Visitor Data: Visitor logs, vehicle numbers, domestic staff details (attendance/ID), and gate entry/exit timestamps.
Financial Data: Maintenance bill history, payment receipts, and bank details.
Operational Data: Amenity bookings, helpdesk/grievance tickets, and community forum posts.
Device Data: IP address, device ID, and push notification tokens to ensure app functionality.

How We Use Your Data

Your data is used strictly for Legitimate Society Purposes:

Governance: Sending AGM notices, minutes of meetings, and official society circulars.
Safety: Managing visitor access, emergency SOS alerts, and security patrolling.
Operations: Billing maintenance dues and managing amenity bookings (e.g., clubhouse, gym).
Communication: Facilitating resident-to-committee or resident-to-resident interaction within the app.

Note: We will never use your data for advertising or third-party marketing without your explicit, separate consent.

Data Sharing & Disclosure

We do not sell your data. We only share information with:

Service Providers: The app developer or hosting provider (acting as a “Data Processor”) who manages the technical infrastructure.
Legal Requirements: If required by law enforcement or government authorities (e.g., police verification of tenants).
Facility Managers: Authorized society staff (security, accountants) on a “need-to-know” basis.

Data Security

We implement industry-standard security measures, including:

Encryption: Data is encrypted during transit and at rest.
Access Control: Only authorized Management Committee (MC) members can view sensitive society records.
Storage: All digital personal data is stored on secure servers.

Your Rights

Under the DPDP Act, you have the right to:

Access: Request a summary of the personal data we hold about you.
Correction: Ask us to update or correct inaccurate information.
Erasure: Request deletion of your data once you leave the society (subject to statutory audit requirements).
Withdrawal of Consent: You may withdraw consent for non-essential services (like community forums) at any time.

App Permissions & Data Usage

Internet Access:
E SocietyHub uses internet connectivity to communicate with our servers for login, data synchronization, and app features.

Biometric Authentication:
If enabled by the user, the app supports biometric login (fingerprint/face) for security and convenience. Biometric data is processed by your device only. We do not store or transmit biometric information.

Notifications:
We may send notifications to users for important society updates and alerts. For this, the app may use a device notification token to deliver messages.

Photos / Files (User-Selected):
If the user chooses to upload or attach an image/document (for example profile photo or documents), the app may access your camera/gallery/files only after your permission. The files are used only for the selected feature and are not accessed without user action.

Local Storage:
The app stores some data locally on your device (such as login/session or app settings) to improve performance and user experience.

Device / Diagnostic Information:
We may collect limited technical information (such as app version, crash logs, and device identifiers required for notifications) to improve app stability and deliver notifications.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: contact@esocietyhub.com